Last updated: October 21, 2026
Information we collect
When you contact us or request a quote, we may collect information you choose to provide, such as your name, email address, phone number, project subject, manuscript stage, approximate word count, optional budget and timing, message and the page from which the enquiry was submitted. We may also process technical information needed to operate and protect the website, such as browser information, session data and a security-oriented hash derived from the connecting IP address.
How we use information
We use submitted information to respond to enquiries, prepare project scopes or quotes, provide requested services, maintain service records, prevent abuse, improve the website and meet legal or contractual obligations.
Cookies and session data
The website uses essential session cookies for security features such as form protection and administrator authentication. Third-party tools embedded on the site may set their own cookies or process usage data according to their own policies.
Analytics and live chat
The website may use third-party analytics and live-chat services. These providers can receive technical information such as browser details, page interactions and network information when their tools load. You should review the privacy policies of those providers for details about their processing practices.
Project confidentiality
Manuscripts, notes and project materials shared for a service engagement are treated as client materials and used for the purpose of evaluating or delivering the agreed work. If your project requires additional confidentiality, ask about a non-disclosure agreement before sharing sensitive material.
Payments
If payment is collected through a third-party payment processor, payment-card details are handled by that provider under its own security and privacy controls. We do not ask you to send full payment-card details through ordinary contact forms.
Data sharing
We may share information with service providers that help us operate the website, communicate with you, process payments or deliver contracted work. We do not sell personal information to advertisers. Information may also be disclosed when reasonably necessary to comply with law, enforce an agreement or protect rights and security.
Data retention
We retain information for as long as reasonably needed for enquiries, service delivery, recordkeeping, security and legal obligations. Retention periods can vary depending on the type of record and the nature of the client engagement.
Your choices
You may contact us to ask about the personal information associated with your enquiry, request a correction or request deletion where applicable. Some information may need to be retained for legal, security or contractual reasons.
Security
We use administrative and technical safeguards intended to reduce unauthorized access, misuse or disclosure. No internet service can guarantee absolute security, so please avoid submitting highly sensitive information through general website forms.
Changes to this policy
We may update this policy when our website, services or legal requirements change. The updated date above indicates the current version.
Contact
For privacy questions, email info@americanwritersclub.com or use our contact page.